Articles

In my last blog, I wrote about the importance of an organization being guided by a set of core values. I used the term “consensus” to describe the process of dialing in on the specific values all members of the organization can support. Consensus requires intentional effort by a group…

One of our primary goals at Derek Poarch and Associates is to help you achieve organizational excellence within your emergency communications center (ECC). What is a Center of Excellence, why should you strive for it, and how do you get there? All fantastic and complex questions. While searching The Cambridge…

In large agencies and small, leaders find themselves struggling with staffing shortages, low morale, insufficient performance from employees, and host of other problems. They believe their agency is in a vicious cycle where the staffing shortage creates low morale, which in turn causes poor performance, which then results in more…

Reading Derek Poarch’s blog on the ‘Traits of Successful 9-1-1 Leaders” recently had me thinking more about leadership, specifically, how these traits apply as we find ourselves in the later stages of our careers. Many of us in public safety have heard the term “ROD” (retired on duty) or “ROAD”…

I have spent some time recently thinking about the traits common to successful 9-1-1 leaders. Having spent decades studying leadership, largely centered around public safety and looking at numerous lists of leadership traits, and admittedly changing my views over time concerning what traits successful leaders possess I have finally narrowed…